We Built a cosy website and click-and-collect system for The Brew House, making it easier for customers to order ahead. This allowed for faster services and Increased their sales 20% within 4 weeks.
About the Business
The Brew House is a friendly business serving high-quality coffee, breakfast, and lunch. Known for its great staff and relaxed vibe, the shops had strong local reputation, but no digital setup to match the likes of Starbucks and Costa.
Challenges
No Website or Online Presence
The Brew House relied on Instagram and word-of-mouth. They had no website, which made it harder for new customers to find them or view their menu online.
Manual Ordering Process
All takeout pre-orders came over the phone, which slowed things down and made it easy for mistakes to happen (especially during peak hours), costing time and money.
Strategy
We built a clean, responsive website designed to encourage online orders and make it easier for people to engage with the business. The site focused on clear call-to-actions like “Order Now” and easy access to the menu. We also made sure the brand’s warmth and personality came through in the design.
The new 'Brew House' app lets you pre-order food, drink, get loyalty points, and more, all on the go.
Features
- Fully responsive website that works properly on phones, tablets, and desktops
- Click-and-collect ordering system, so customers can order ahead and pick up food and drinks.
- Online Menu with categories, allergen info, and specials.
- Professional photos and branded visuals to reflect the café’s friendly, cosy feel.
- SEO optimisation and Google Maps integration for better local discoverability.
Results
In the first two weeks of launching their website, The Brew House saw a noticeable increase in pre-orders, especially during peak lunch hours. Staff spent less time on the phone, and customers found the new system easier and quicker.
- Over 70 online orders in the first month
- Faster service during peak times thanks to pre-orders
- 20% higher sales within 4 weeks